Report a lost item

The methods of processing your personal data are in compliance with the provisions of Law No. 78-17 of January 6, 1978 on data processing, data files and individual liberties, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the “GDPR”.
Your personal data will be automatically deleted without any action on your part if your item is reported as found.
If your item continues to be reported lost, your personal data will be retained for up to 36 months and then automatically deleted without any action required on your part.
You may access and rectify your personal data, request its deletion or exercise your right to limit its processing.
You may withdraw your consent to the processing of your data at any time, you may also object to the processing of your data and you may exercise your right to the portability of your data. To find out more about the management and processing of your personal data, or to exercise your rights with our dedicated data protection officer, please visit our Personal data management page.

GENERAL TERMS OF SERVICE
Version dated June 24, 2024
The purpose of these general terms and conditions is to define the conditions under which the services are made available and used.

I) PURPOSE OF THE GENERAL TERMS OF SERVICE
The purpose of this document is to set out the terms and conditions of the lost and found reporting service on the objets-trouves.fr platform.
Any report of lost object(s) on the objets-trouves.fr website implies full acceptance of the conditions set out in this document.
The editor of this website reserves the right to modify this document at any time.
Users wishing to report the loss of one or more items must first accept the present terms and conditions.
The user’s acceptance of these terms and conditions is evidenced by a validation checkbox.
The user hereby declares and acknowledges having read and accepted these terms and conditions.
Acceptance of the present terms and conditions can only be full and complete; any conditional acceptance is considered null and void.
Any user who does not agree to be bound by these terms and conditions must refrain from using the lost and found reporting service offered by this platform.

II) CONFIDENTIALITY
Each user of our reporting service is invited to provide valid and complete personal contact details in order to be recontacted if their item(s) is/are found.
All users are invited to notify us by e-mail of any changes in their personal details.
The publisher of this website undertakes to keep this information confidential.
This data will be used for internal management purposes.
Under no circumstances will it be made available or transferred to third parties, except in the event of litigation and/or legal obligations.
Each user has the right to access, rectify, delete and object to data concerning him or her.
The company publishing this website makes every effort to guarantee the integrity, confidentiality and security of data transmitted.

III) DATA COLLECTED
Data is collected only when the confirmation page appears on the user’s screen (after the last step of the form).
No data is collected when a user decides to stop reporting.
No personal data is transferred outside the European Union.
The personal information collected is necessary to enable the user to be contacted again if his/her item(s) is/are found, and also for the payment of the fee via the secure stripe.com platform.
The personal data collected will be deleted no later than 36 months after receipt without any action required on the part of the user.
Each user has a right of access, a right of rectification, a right of limitation, a right to portability, to the deletion of personal data concerning you, and a right of opposition by contacting our data protection officer by e-mail.
Personal data collected on the platform are processed solely by members of the platform team.
Personal data is stored on a hosting server located in Paris, France (host: Kinsta), and the publisher undertakes not to transfer the user’s personal data to a third country.
As part of its duty of care, the platform editor undertakes to take all necessary precautions and to implement appropriate technical and organizational measures to guarantee an appropriate level of security and to protect users’ personal data against alteration, destruction and unauthorized access.
The platform publisher guarantees the confidentiality of personal data processed and ensures that persons authorized to process said personal data also undertake to respect this obligation of confidentiality.
For further information, please consult our personal data protection policy on our Legal information page.

IV) USER COMMITMENTS
Users undertake to enter their personal details only in the boxes provided.
Each user undertakes not to disseminate any illegal comments or content, and in particular any content that is counterfeit, defamatory, abusive, insulting, obscene, offensive, discriminatory, violent, xenophobic or that incites hatred.
Each user undertakes not to disseminate any content that is contrary to applicable legislation and regulations, as well as to accepted standards of morality and etiquette.
Users undertake not to divulge the personal data of third parties without their consent.
Each user undertakes not to disclose personal data relating to his or her beliefs, origins or opinions.
Each user agrees not to divulge the following type of information: medical, religious, sexual, political.
Users undertake not to divulge their identity card number, passport number, social security number or health insurance card number.
Each user agrees not to divulge any login or password.
Each user undertakes to ensure the veracity of the information transmitted and acknowledges that he/she is entirely responsible for the information transmitted.
Each user acknowledges that the objets-trouves.fr platform offers an online service for reporting lost objects.
Each user acknowledges that, in the event of the loss of one or more items, he/she is free to act as he/she sees fit.
Each user acknowledges that there are several platforms for reporting lost items on the Internet and that he/she is free to choose whether or not to use the services of one or more platforms.
Each user acknowledges that the objets-trouves.fr website is an independent site and that it is neither a partner nor associated with one or more services of the French administration, nor with police headquarters, nor with railway stations, nor with airports, nor with police or gendarmerie services.
Each user acknowledges that the objets-trouves.fr website does not manage the collection of lost and found in public and/or private places.
Each user acknowledges that by filling in the lost and found report form, there is no guarantee that he/she will find his/her lost and found(ies).
Each user acknowledges that he/she is the author of the report and undertakes not to defame or deliberately divulge false information.
Each user agrees that the service will be carried out as quickly as possible after completing and validating all stages of the form.
Each user waives his or her right of withdrawal concerning this service, which is fully executed before the end of the withdrawal period and whose execution has begun after his or her prior agreement.

V) SERVICE SUPPLY
The user undertakes to fill in all the requested fields accurately. In the event of incorrect information in any of the fields, the editor cannot be held responsible for the impossibility of providing the service.
Users may, if they wish, report the loss of one or more items on the objets-trouves.fr platform solely via an online form.
Reports submitted by any other means (e.g. e-mail, post, telephone, etc.) will not be processed.
The value-added tax (VAT) percentage applied is 20%.
The amount due for the services provided is payable in advance by credit card via our partner stripe.com
The amount of the service fee is accessible and visible to the user at the time of registration.
The total amount to be paid by the user is 12,00€ (twelve euros) indicated in euros with all taxes included (VAT) on the day of the report.
Once the requested information has been entered and verified by the user, he/she is asked to validate his/her report by clicking on the “Validate and finalize my report” button.
This takes the user to the confirmation page, which acknowledges receipt of the report.
The time taken to process reports varies according to the time at which the report is sent and the number of reports received on the day in question. The members of the platform team undertake to do everything in their power to ensure that reports are processed as quickly as possible.
Should the editor become aware of a specific event preventing or delaying the processing of the user’s report, he undertakes to notify the user as soon as possible at the e-mail address provided at the time of reporting.
The user acknowledges that the services offered are personalized services.
The user confirms that his report can be processed and distributed as quickly as possible and that searches can begin immediately after finalizing the submission of this form.

VI) RIGHT OF CANCELLATION
The user expressly waives his right of cancellation so that the service can begin before the end of the legal cancellation period.
In accordance with article L 221-18 of the French Consumer Code, the user acting as a consumer benefits in principle from a right of cancellation of fourteen (14) days from the conclusion of the contract.
However, Article L. 221-28 1° of the French Consumer Code specifies that this right cannot be exercised for contracts for the supply of services fully executed before the end of the cancellation period, and whose execution has begun after the consumer’s express prior agreement and express waiver of his or her right of cancellation.
With reference to the terms of Article 3.2.2, the service for which the publisher is responsible is fully executed before the end of the cancellation period, the user gives his agreement for the service to be executed as quickly as possible, and expressly waives his right of cancellation.
The user confirms that he/she wishes the service to be carried out in full before expiry of the cancellation period, in accordance with article L. 221-28 of the French Consumer Code concerning personalized services.
Each user waives his or her right of retraction concerning this service, which is fully executed before the end of the retraction period and whose execution has begun after his or her prior agreement.
Consequently, no right of cancellation may be exercised by the user-consumer following his/her notification.

VII) LIABILITY
All of the publisher’s obligations in connection with the provision of services are obligations of means.
Any poor performance due to a cause attributable to the user or to a case of force majeure may exonerate all or part of the publisher’s liability.

VIII) CORRESPONDENCE WITH THE PUBLISHER
All correspondence with the platform publisher must be sent by post and/or e-mail.
The publisher’s postal address can be found on the Legal Notice page, and the publisher’s e-mail address can be found on the Contact page.
Any complaint must be brought to the attention of the publisher by post and/or e-mail.
The publisher will make every effort to respond within a reasonable time.

IX) INTELLECTUAL PROPERTY
The software, systems, structures, infrastructures, databases and content (texts, images, visuals, logos, trademarks, etc.) implemented by the publisher on the objets-trouves.fr platform are protected by the intellectual property rights in force belonging to the publisher.
Any reproduction, representation, distribution or use of any of these elements, including disassembly, decompilation, decryption, extraction, downloading, reuse or copying, in whole or in part, without the publisher’s authorization, is strictly forbidden.

X) COOKIES
A cookie is a text file placed on the user’s hard disk by the website server.
The objets-trouves.fr platform implements a single type of cookie whose sole purpose is to transmit information to the secure payment service provider stripe.com
Users may deactivate the use of cookies by selecting the appropriate settings in their web browser.
However, by refusing the installation of cookies via their Internet browser, users will not be able to display the full content of the form, nor report the loss of object(s) via our online reporting service.
For Mozilla Firefox :
1. Select the “Tools” menu, then “Options”.
2. Click on the “Privacy” icon
3. Locate the “cookie” menu and select the relevant options.
For Microsoft Internet Explorer :
1. Select the “Tools” menu, then “Internet Options”.
2. Click on the “Confidentiality” tab.
3. Select the desired level using the cursor.
For Google Chrome :
1. Click on the Chrome menu in the browser toolbar.
2. Select Settings.
3. Click on Show advanced settings.
4. In the “Privacy” section, click on the Content settings button.
5. In the “Cookies” section, modify the following settings: “Block cookies by default”.
For the Safari web browser :
1. Select the “Safari General Settings” menu, then “Security”.
2. Select “Refuse cookies”.

XI) CONTACT DETAILS OF THE SERVICE PUBLISHER
6BON, a french company (SASU) with a single shareholder, registered in the Saint-Nazaire Trade and Companies Register under number 810533141, with its head office at 46 RTE DE LA PLAGE DU PORTMAIN, PORNIC (44240), France.
For further information, please consult the Legal information page and the Contact page.

XII) ADDITIONAL PROVISIONS AND INFORMATION
The term “user” refers to any person reporting the loss of an object(s) on the objets-trouves.fr platform.
The term “publisher” refers to the company that publishes the objets-trouves.fr platform.
The term “platform” refers to the https://objets-trouves.fr website
If any provision of these terms and conditions is invalid, it shall be deemed unwritten, but this shall not invalidate all contractual provisions.
In general, the user and the platform publisher expressly accept the possibility of exchanging information by e-mail.
In accordance with articles L 611-1 to L 611-3 and R 612-1 to R 616-2 of the French Consumer Code, any consumer has the right to have recourse, free of charge, to a consumer mediator, with a view to the amicable resolution of a dispute opposing him or her to a professional, whenever the consumer-related dispute has not been settled amicably and directly with the professional.
The publisher and the user will endeavor to resolve amicably any dispute arising from the interpretation or dissemination of a notice.
This document is governed by French law. All disputes that may arise between the user and the publisher of the objets-trouves.fr platform in connection with the interpretation and/or execution of the present document shall be submitted, failing amicable agreement, to the courts of the places allowed by law.
In the event of authorization, the courts of Saint-Nazaire in France shall have priority.

Updated : 24/06/2024